Keatext
★★★★★ 4.5 · 4 Reviews
What is Keatext?
Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine], relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext was founded in 2010 by natural language processing pioneer Narjes Boufaden. With a team of full-time PhDs, she is delivering on her vision of developing applied AI that helps businesses cultivate meaningful relationships with their customers.
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Keatext Reviews (4)
- ★★★★★2
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Keatext earns strong marks from users for delivering accurate sentiment analysis and an intuitive interface. Users consistently praise the text analytics capabilities, particularly how it surfaces customer pain points and sentiment measurement through keyword groupings and filters. The platform's ease of use comes up repeatedly, and one reviewer highlighted responsive support and willingness to work around data-limit constraints when circumstances warrant.
The main friction point is around data limits tied to pricing tiers. One user noted that accidental file uploads count against the allowance, forcing deletion and re-upload cycles that consume quota—though that same reviewer acknowledged Keatext's flexibility in granting exceptions. A minor note: one reviewer expressed interest in support for additional data formats beyond what's currently available. Overall, the feedback skews decidedly positive, with users getting measurable value from the analytics and finding the tool straightforward to operate.
★★★★★
Wednesday, May 29, 2019
“I like the text analytics feature, it really helped us…”
I like the text analytics feature, it really helped us figure out customer pain points. It's accurate when it comes to understanding review sentiment. It is a fun and easy to use tool.
★★★★★
Tuesday, May 28, 2019
“Easy, great support and collaboration by Keatext Because there is…”
Easy, great support and collaboration by Keatext Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.
★★★★★
Tuesday, May 28, 2019
“We evaluated Keatext during a test period and were very…”
We evaluated Keatext during a test period and were very impressed with the results. The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful. No Cons. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated.
★★★★★
Tuesday, May 28, 2019
“Grouping feature is quite convenient. Filters is a good feature.…”
Grouping feature is quite convenient. Filters is a good feature. Sentiment analysis within grouped words is also helpful.
