Nextiva
★★★★★ 4.8 · 20 Reviews
What is Nextiva?
Say hello to NextOS NextOS brings all of your customer and team communication tools in one place. Make it easier to provide the experience everyone craves. Perfect for SMBs Use our built-in suite of tools to keep your entire toolset in one workspace. Manage everything from one central location with a simple out of the box solution. One place for all business communication No integrations needed — it just works A whole lot more for a whole lot less Scalable for Enterprises Easily expand the capabilities of your existing toolset with the power of NextOS. Bring all of your tools together into one secure workspace built for enterprise level work. Works with your existing toolset Advanced integrations available Track customer journeys from native and existing tools
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Nextiva Reviews (20)
- ★★★★★19
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Nextiva is overwhelmingly well-regarded by its user base, with 19 of 20 reviews giving five stars. Users consistently praise the responsive customer service and ease of setup, with representatives described as knowledgeable and friendly. The platform offers flexible configuration options and works reliably across devices, including a mobile app that users find convenient. Many customers report switching from competitors like Verizon and Vonage, citing better value and more features at lower cost.
The main strength cited repeatedly is the quality of support staff—reviewers emphasize that representatives are technically savvy and genuinely helpful, whether handling initial onboarding or managing account changes as businesses scale. Users also value the self-service control panel, which lets them handle updates without calling support. Call quality and reliability are mentioned as solid, and the service integrates faxing and other business functions.
One reviewer gave a one-star rating citing poor service quality, but provided no specifics. This single negative review stands apart from the otherwise consistent pattern of satisfaction and does not reflect concerns mentioned in any other feedback. For prospective buyers, the main takeaway is strong product-market fit around customer support and pricing competitiveness, though the single dissenting voice suggests individual experiences may vary.
★★★★★
Monday, February 1, 2016
“Nextiva is helpful and reliable and above all, the sales…”
Nextiva is helpful and reliable and above all, the sales and technical representatives are well-spoken. I have found everyone I have spoken to to be very helpful and clued-up. Setup is as simple as plug and play.
★★★★★
Monday, February 23, 2015
“I strongly recommend Nextiva to any individual or company looking…”
I strongly recommend Nextiva to any individual or company looking for the best VOIP experience and flawless service available today. Our Company has been with Nextiva for many years and love them. Nextiva’s service, professionalism and reliability has not changed since the first day. I would happily recommend Nextiva to anyone interested in VOIP. I have no complaint about this company.
★★★★★
Friday, January 23, 2015
“Nextiva’s customer service has always been very responsive and the…”
Nextiva’s customer service has always been very responsive and the system is easy to use. There are plenty of additional features that makes it easy to configure a phone system that does whatever you need it to for your company. Great company!!!
★★★★★
Monday, December 29, 2014
“Companies rarely get a review from me. I tried them…”
Companies rarely get a review from me. I tried them out with one line of service before signing up then after everything looked good, I got my entire office using them. If you are thinking of using them are do use them, make sure to use the iPhone app. It's the best.
★★★★★
Wednesday, November 12, 2014
“Nextiva provides a fantastic package overall. If you want a…”
Nextiva provides a fantastic package overall. If you want a reputable VOIP company that is listed in US, you can’t go wrong with Nextiva and I can see that their product and service only keeps getting better. Their Office VoIP is one of their best products and I would highly recommend it for your office and business use.
★★★★★
Monday, September 29, 2014
“With Nextiva I can bank on efficient customer service whenever…”
With Nextiva I can bank on efficient customer service whenever I call, as I was just reminded again now. We have a new clerk starting on Monday and I wanted to get everything set up beforehand. The call lasted less than 15 minutes and they really covered everything from the new extension to voicemail, login, and everything.
★★★★★
Thursday, September 11, 2014
“Nextiva claims Amazing Service on the website and when you…”
Nextiva claims Amazing Service on the website and when you talk to them, even before buying,, they certainly live up to their motto. My company has grown from 8 employees in 2010 to 39. While I outsource management of our Nextiva account, my engineer can always add or edit each employee’s settings with no hassles.
★★★★★
Tuesday, June 10, 2014
“Before signing up I was hesitant to switch my phone…”
Before signing up I was hesitant to switch my phone service to Nextiva. I never heard of this company before and didn't want to risk anything. While I did my research before signing up, I needed more trust. So I first tested the phone service without transfering my numbers over. Customer service was good from the start, my phones were setup easily and the calls were clear. Making it a practical no brainer to switch my phone numbers over to Nextiva. I think it's a good phone service.
★★★★★
Monday, May 12, 2014
BBV Solutions Ltd“Nextiva is an important part of our everyday operations be…”
Nextiva is an important part of our everyday operations be it receiving faxes, booking hotels, or scheduling interviews. What makes things even more useful for us is that all these services are available regardless of our presence in the office. All these services are easy to use, and backed up by a proactive support team. Thanks a lot, Nextiva!
★★★★★
Wednesday, April 16, 2014
“I’ve been quite happy with Nextiva. I’m a new customer…”
I’ve been quite happy with Nextiva. I’m a new customer and moved over to their service from Comcast phone service. Everything has worked out well and the customer service has been great.