OroCRM
★★★★★ 4.9 · 9 Reviews
What is OroCRM?
OroCRM is the best open-source Customer Relationship Management software. OroCRM's code architecture, robust testing tools and clear documentations along with its inherent extendibility and flexibility allows businesses to customize OroCRM to their exact business needs. We are razor sharp focused on providing businesses the sales & marketing tools they need to create superior customer experiences increase conversion and grow sales.
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OroCRM Reviews (9)
- ★★★★★8
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
OroCRM earns strong praise from users, particularly for B2B sales and eCommerce integration, though it faces an uphill battle against entrenched competitors in a crowded market.
Users consistently highlight the seamless blend of CRM and eCommerce, with one standout ability to flip customer data between sales channels at the click of a button. The platform is described as intuitive and easy to use, with a clean interface that surfaces all relevant data at a glance. The open-source architecture appeals to technical buyers who value customization—reviewers note the codebase is well-structured and the vendor's development team is responsive. Cost-effectiveness relative to alternatives is mentioned multiple times. Multi-channel functionality and segment-based workflow adaptation resonate strongly with B2B operations.
On the downside, complexity at setup is a common friction point; configuration demands upfront effort, though users say it pays off once complete. Some feature gaps appear: campaign management remains rudimentary, project management support is absent, and Case Management needed custom work in one deployment. Localization beyond English is incomplete in some regions. Market timing is cited as a challenge—the CRM space is saturated with mature, battle-tested competitors already embedded in mid-market organizations.
OroCRM appears best suited for companies seeking tight CRM-eCommerce coupling and willing to invest in customization; less ideal for those wanting out-of-the-box simplicity or niche features like project tracking.
★★★★★
Wednesday, August 1, 2018
“A good fit for companies with both B2B sales teams…”
A good fit for companies with both B2B sales teams and B2B eCommerce Pros: oroCRM offers the best user experience and the best interface for sales teams who use the direct channel and the online channel to get rewarded for their closed sales. To flip statistics and customer data from one to another channel is so easy as click on a button. There is no need to implement an eCommerce portal or a CRM standalone solution because OROCRM has an extended solution called oroCommerce and you can cover both areas with that extension. Cons: Maybe it is a bit late for them in market timing, as the landscape is full of CRM solutions and B2B eCommerce solutions well proven and already extended in big and mid sized companies.
★★★★★
Wednesday, August 1, 2018
“A good fit for companies with both B2B sales teams…”
A good fit for companies with both B2B sales teams and B2B eCommerce Pros: oroCRM offers the best user experience and the best interface for sales teams who use the direct channel and the online channel to get rewarded for their closed sales. To flip statistics and customer data from one to another channel is so easy as click on a button. There is no need to implement an eCommerce portal or a CRM standalone solution because OROCRM has an extended solution called oroCommerce and you can cover both areas with that extension. Cons: Maybe it is a bit late for them in market timing, as the landscape is full of CRM solutions and B2B eCommerce solutions well proven and already extended in big and mid sized companies.
★★★★★
Tuesday, January 23, 2018
“We converted from another CRM system to ORO recently. Could…”
We converted from another CRM system to ORO recently. Could not be happier with the results. Pros: The open source nature of ORO allowed us to completely customize a tool that met our needs. The team at ORO is top notch. Quality development, timely and great communication. ORO is much more cost effective than what we were using & other tools we explored Overall: Better lead management, lower costs, improved time efficiency
★★★★★
Thursday, December 21, 2017
“OroCRM is very flexible and well organized. I would recommend…”
OroCRM is very flexible and well organized. I would recommend OroCRM to anyone. Pros: You can see all the needed data and information at a glance. OroCRM is easy in use and helps you to anticipate customer needs.
★★★★★
Thursday, December 21, 2017
“Oro gives amazing B2B flexibility Pros: The integration of CRM…”
Oro gives amazing B2B flexibility Pros: The integration of CRM and eCommerce functionality cannot be overestimated. We also like the ability to adapt not only content, but, workflows to segments and groups of users. Having multiple checkout processes depending on whether the user is a dealer, a large distribution partner, or just an occasional buyer are fantastic. Cons: We had to customize some of the features including the Case Management system (think Zendesk functionality) to use them on the eCommerce front end.
★★★★★
Thursday, December 21, 2017
“We are users and resellers of the product. We just…”
We are users and resellers of the product. We just find it ok for our needs Pros: It is easy to use and customize. End user experience is great. Its multichannel capabilities are a must for today's business. Cons: Lack of complete Italian localization. It is not a problem for us, but some our customers are not english speakers.
★★★★★
Thursday, December 21, 2017
“Everything you need! Pros: OroCRM has all the features you…”
Everything you need! Pros: OroCRM has all the features you could want from a CRM. It gives you the best 360 view of your customers and allows you to do specific target marketing. Brilliant! Cons: The software can be quite complex to configure at first, but once you get it configured it will be totally worth your time.
★★★★★
Tuesday, November 28, 2017
“A great Symfony powered system! Pros: It has a clean…”
A great Symfony powered system! Pros: It has a clean code base and it makes fun to customize this CRM. I understand OroCRM as a construction kit for building well suited solutions for our customers. Cons: Some marketing features are still missing or rudimentary implemented (campaign management) . And there is no support for projects.
★★★★★
Thursday, January 5, 2017
“Great product Comments: You get the best value for your…”
Great product Comments: You get the best value for your money and can use this software with ease. Has a lot of extra handy functions too
