Social Intents
★★★★★ 5.0 · 8 Reviews
What is Social Intents?
Business Live Chat for Microsoft Teams, Slack, Google, and AI Chatbots with ChatGPT. Talking to your customers should be easy. Chat with them from the collaboration tools you already use: Microsoft Teams, Slack, Google Chat, Webex, and Zoom. Build ChatGPT powered AI chatbots trained on your website data, docs, and PDFs. Easily handoff chats between ChatGPT and human agents. Social Intents is used by over 75,000 happy customers. Social Intents is a live chat platform that helps convert your website visitors into subscribers and sales. We have the #1 Live Chat app integrated with Microsoft Teams, Webex, Zoom, and Slack. We have plugins for WordPress, Shopify, Squarespace, Bigcommerce, Wix, and others.
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Social Intents Reviews (8)
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Social Intents earns consistently strong praise across all eight reviews, with users highlighting smooth performance, ease of use, and responsive support as standout strengths. The platform excels at enabling real-time communication for both internal teams and customer-facing support, with particular value noted for Microsoft Teams integration. Users appreciate the straightforward setup and ability to customize via APIs, and several mention that the support team is exceptionally helpful and available.
The only recurring criticism is that the product lacks advanced features compared to some competitors, though reviewers frame this as a minor tradeoff rather than a dealbreaker—it works well for basic to moderately customized live chat and team communication, but may not suit buyers seeking more sophisticated capabilities. One user mentioned historical bugs in LiveChat functionality, though support resolved them promptly. No user reported ongoing technical issues.
For teams already using Microsoft Teams or those prioritising simplicity and customer service quality over advanced functionality, Social Intents appears to deliver solid value. The consistent five-star ratings suggest high user satisfaction, though the feature-limited scope may matter depending on your use case.
★★★★★
Wednesday, September 27, 2023
“What do you like best about the product? It allows…”
What do you like best about the product? It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. What do you dislike about the product? Nothing yet. I like it very much. First time I needed time to a hang of it. What problems is the product solving and how is that benefiting you? WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls.
★★★★★
Wednesday, September 27, 2023
“Social Intents What do you like best about the product?…”
Social Intents What do you like best about the product? I like that I can chat with a person in real -time. Social Intent allows me to provide answers to a hundreds of student on Microsoft Teams with ease. The online support is great as well. What do you dislike about the product? There is not too much I dislike about the product. What problems is the product solving and how is that benefiting you? I can communicate with other customer support in real-time while I am assisting a customer. One benefit I have realized is I can transfer files while chatting with the customer, which speeds up the process of customer service.
★★★★★
Wednesday, September 27, 2023
“Great App! We've had this app for a little over…”
Great App! We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!
★★★★★
Wednesday, September 27, 2023
“Quick way to get in contact with customers What do…”
Quick way to get in contact with customers What do you like best about the product? The way it's like text messaging and really laid back What do you dislike about the product? Home nothing like I said before it's really easy to use. What problems is the product solving and how is that benefiting you? There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.
★★★★★
Wednesday, September 27, 2023
“Socially Available What do you like best about the product?…”
Socially Available What do you like best about the product? I enjoy being able to engage with coworkers and stay in contact with others on a professionally. What do you dislike about the product? So far I have no dislikes about social intent What problems is the product solving and how is that benefiting you? I'm able to communicate with others quickly and efficiently.
★★★★★
Tuesday, April 4, 2023
“Social Intents review Pros Incredibly easy to install and use.…”
Social Intents review Pros Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use. Cons It does not offer some advanced features but it's still fine, still a good platform.
★★★★★
Tuesday, December 28, 2021
“Great integration for any business using teams Pros Customer service…”
Great integration for any business using teams Pros Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration! Cons Great if you just want to add live chat to your website, but there are other options out there that offer more.
★★★★★
Wednesday, October 28, 2020
“Perfect solution, easy to integrate and best online support I've…”
Perfect solution, easy to integrate and best online support I've ever had! Pros It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. Cons We are yet to find anything missing or anything that doesn't meet our high standards. Reasons for Choosing Social Intents Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client. Reasons for Switching to Social Intents Microsoft teams is great for internal chat however its lacking customization for live website chat. Comments (Benefits) I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
